Frequently Asked Questions

Yes, each piece is meticulously crafted by hand using the Raku technique, ensuring its uniqueness and character.

I take extra care in packaging using bubble wrap to ensure secure delivery, and I'm committed to eco-friendly packaging practices.

Once item is ready, money received, your order will be shipped within 5 business days. Shipping typically takes 1-3 weeks via registered air mail, though delays may occur due to postal, customs, or holiday factors.

Yes, I offer express shipping (3-5 days). Please contact me if you'd like to choose this option.

Absolutely! I'm open to custom orders and special designs. Keep in mind that these might take around 2 months to deliver due to the intricate nature of ceramics and my independent work process.

If breakage occurs due to my fault, I'll replace the damaged item. Return shipping costs are the responsibility of the purchaser. Please notify me within three days of receiving your purchase if there's an issue.

Yes, I'd love to welcome you to my studio. I offer workshops and courses where you can learn the art of Raku and create your own masterpiece.

You can subscribe by entering your email address, and I promise to keep you updated on my art, exhibitions, and news once in a while.

Our community is a space of acceptance and support for LGBTQ+ individuals. We provide safe spaces, share stories, and celebrate the beauty of authenticity by gatherings, events and movements. For more info, follow us on social media.

Feel free to explore my website for more insights into my art, background, and the various offerings and experiences available. Also at naiimpottery.com